Facebook Instant Replies is a fantastic function that you should use, providing automatic responses and saving time all in just few clicks.

Why should you use Facebook instant replies :

Online shoppers just love going on Facebook to contact merchants about orders or something else, for this Instant Replies would be a terrific tool to meet their expectations and enhance your responsiveness :

  • A quick answer to acknowledge the receipt of communication.. Short and friendly.
  • In some cases, monitoring your page would take less time when your automatic answer provides some needed details and information directly.
  • You may promote your new offers.
  • Remaining responsive in a way without being constantly online.
  • A well-written reply would enhance the overall experience.

How to start using in just few clicks  :

Actually it is pretty simple, it would only take a couple of minutes
First you go to your Facebook page then click on “Settings” as shown below

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Then you click on “Messaging” tab in the left menu

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After that you scroll down to turn on “Response Assistant”

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Then you can add personalization where you will have the ability to choose one from 5 options as below

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Furthermore, nowadays, customer support is being taking over by chat-bots that are making the buzz.. how far do you think technology would replace the human.. would you feel comfortable while chatting with robots ?

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